BWC volunteer shows it’s through the small acts that big impact is made
Onyinye Favour Ezike is one of a number of people who kindly volunteer their time to help support patients, families and staff in our hospitals.
During her time with us, Onyinye has been part of many successful projects and tasks, but it’s always the human element of those that means the most to her.
Onyinye said: “One moment that stands out was helping a mother who was extremely anxious about using the MyChart App for the first time. She had been trying for days without success and was close to giving up.
“I took my time to guide her through it and explained everything clearly until she felt confident. When she finally signed up, she let out a deep breath of relief and said, ‘Thank you, I feel so much better now.’
“Moments like that remind me that volunteering is not just about tasks. It is about reassurance, empathy, and supporting people when they feel most vulnerable. That is what keeps me coming back every week. I love those small but meaningful interactions with families.
Onyinye previously volunteered in a retail setting, where, as well as sorting stock and preparing items for sale, she welcomed and assisted customers. It was through this experience that she was inspired to volunteer for our Trust.
“It was a very rewarding experience that taught me the value of community support and how even small acts of service can make a meaningful difference to families going through difficult times.
“I believe that experience helped prepare me for my volunteering at BWC, where compassion, patience, and being present for people are just as important as the tasks themselves.”
A MSc Artificial Intelligence graduate, Onyinye began volunteering with us last spring and, despite a busy academic and professional career, continues to spend her spare time volunteering to help others.
She explained: “I have a strong passion for people, service and improving patient experience. I genuinely enjoy giving my time to support families, especially in healthcare settings where a little kindness can make a huge difference.”