CQC inspection – 'Good' news for our Parkview Clinic
Parkview Clinic, run by Birmingham Women’s and Children’s NHS Foundation Trust (BWC), has received a ‘Good’ rating overall from healthcare watchdog, the Care Quality Commission (CQC).
The CQC began its inspection of the premises in April 2024 when they talked to our staff, patients and relatives about the care provided. They also reviewed a range of information and documentation in relation to the service to ascertain whether the clinic was Safe, Effective and Well-led.
Parkview provides residential care for people between the ages of 11 and 18 who need assessment and treatment for a range of mental health conditions. They also support young people with eating disorders.
Inspectors praised the systems in place to feedback learning, make improvements and reduce risk of harm to children and young people. They also recognised that care, treatment and support provided was in line with good practice standards. Leaders were seen to be visible, leading by example and modelling inclusive behaviours.
BWC Chief Executive, Matthew Boazman, said: “We are delighted the CQC inspectors have recognised the high quality of the service provided for children and young people at Parkview.
“The team work hard so that our young people are safe and well cared for and can receive the most appropriate treatment for their mental health difficulties. It is particularly pleasing to read the positive feedback from the children and young people themselves, along with their loved ones.
“Our staff should be rightly proud of the service they provide and that their commitment to high standards has been recognised.”
“We will continue to improve the service provided and thank the Care Quality Commission for their thorough inspection.”
Amanda Lyndon, CQC Deputy Director of Operations in the Midlands, said: “When we inspected Parkview Clinic, we were pleased to find leaders and staff had been working hard to improve the standard of care being delivered to children and young people since our last inspection.
“Safety had improved. Effective systems were in place so staff could feedback any learning and improvements were made as a result to reduce the risk of harm to people. It was also positive to hear children and young people felt safe and their concerns were taken seriously.
“Additionally, there was a flexible visiting policy in place, so people could spend evenings and weekends with their families and friends. Relatives found comfort that they could ring the ward at any time to check in on their loved one.
“However, we did find training in immediate life support was low for newly employed nurses, but the Trust has informed us that since the inspection, more training has taken place to keep people safe.
“Staff should be proud of the care they’re providing to people using this service. We’ll continue to monitor the Trust, including through future inspections, to ensure it builds on the improvements it has already made and to ensure further necessary changes are made and embedded.”
The full inspection report is available on the CQC website.
This positive news follows the new £4.6million refurbishment of Parkview that was unveiled last month (October).
Our Ashfield and Heathlands wards have undergone a complete refurbishment, with new rooms and living areas, providing every young person with a single en-suite room, as well as brighter and more accessible lounge and therapeutic spaces. Outdoor spaces have also been improved thanks to the support of the hospital’s charity.