MyChart BWC FAQs

MyChart BWC is available to patients receiving care at our trust. Patients aged 13 and over can have their own account with parental or guardian consent. For children under 13, direct access is not available, but a parent or guardian can be granted proxy access by the clinic until the child turns 16. From age 16 onwards, proxy access for family members or caregivers requires the patient's consent.

How to sign up to MyChart

We'll invite you to sign up to MyChart if you have care with us.

To create a MyChart account, you will need an activation code. We might:

• Send you a code in an appointment letter, text or email
• Give you a code before or during your appointment
• Give you a code at a check-in kiosk when you come for an appointment

You can sign up to MyChart from your mobile, tablet or computer.

From your computer

MyChart

From your mobile or tablet

• Download MyChart from the App Store or Google Play.
• When you first open the app, select 'Birmingham Women's and Children's NHS Foundation Trust'.
• When you open MyChart, click 'new user' and enter your activation code. You'll also need to add some personal details to confirm it's you.
• MyChart will ask if you want to set up two-step authentication. This is a security setting to keep your health record safe. It will check your contact details are correct and ask you to set up a username and password. Choose something secure and memorable.
• You will be asked if you want notifications sent to your mobile and email.
• Finally, you will need to read and sign the terms and conditions. 

After this, you will be logged into My Chart.

Absolutely. MyChart uses secure encryption to protect your personal health information. Only you and your approved healthcare providers can access your records. 

MyChart BWC is free of charge. Please note, internet connection is required via Wi-Fi or mobile data to use the app.

No, MyChart BWC is optional. If you prefer, you can continue receiving your health information as you do today.

MyChart BWC works with Android or Apple products and will adjust for PC, iPad or smartphone.

If you're a parent, guardian or carer for someone having care at one of our hospitals you can help manage a patient's care on MyChart using proxy access. This means you'll get your own MyChart login, but it will show the health information of the person you're responsible for.

If you're caring for someone under 18

• 12 years old and younger – your child cannot have their own MyChart login, but you can sign up for a MyChart account to see their health information.
• 13 to 18 years old – your child can ask for their own MyChart login. You can also ask for proxy access to see your child's health information.

Speak to your healthcare team to request proxy access. They can
send you an activation code. Once you have an activation code,
follow the steps in 'How to sign up to MyChart' to complete your
account.

If you're caring for someone over 18

Adults can give you proxy access through their MyChart account. Speak to their healthcare team to find out more.

Removing proxy access

If you have proxy access to your child's MyChart account when they turn 13, they can ask to have you removed. Their doctor will need to make this change. Proxy access will automatically be removed when your child turns 18.

Sometimes proxy access might stay in place. Your healthcare team will talk to you about this.

If you're over 18 you can change who has proxy access to your information by logging into MyChart.

The patient, any appointed proxies and any healthcare team outside of BWC that the patient/family share the record with.

You can view a range of medical records, including recent visits, test results, medications, and immunisations. Some sensitive information may not be available online. 

Most test results are available once they are reviewed by your doctor.

You can send a secure message to your healthcare team via MyChart BWC. However, this should not be used for urgent medical concerns — please call your clinic or NHS 111 if needed.

This is not a function that we offer at this time, however, MyChart BWC will list all your medications and doses.

Yes, MyChart BWC will allow you to message the trust and let us know if the appointment is not suitable or if you cannot attend. 

Yes, you can update your address, phone number, and email within MyChart BWC to ensure your records stay up to date. 

If you need help, please contact our MyChart BWC support team for assistance via bwc.mychart@nhs.net

Yes, you can provide feedback by using the messaging functionality.