Our Emergency Department in high demand

Our Emergency Department is currently extremely busy. To support our team during this time please only visit us if your child is seriously unwell.

If not, you can get medical help by contacting your GP, calling the NHS 111 service or heading to 111.nhs.uk and completing the online questionnaire (for those aged five and over).

For advice and information on Strep A, including a symptom checker and advice on which NHS service is the best to help you and your family should you need it, please visit the NHS website.

How to find us

Whether you're coming to one of our hospitals for the first time or you're a regular, we want to keep you updated on how to reach us.

Public transport

All of our sites are very well served by public transport, which is generally the easiest and recommended way of getting here. To help you plan your journey, the Network West Midlands Journey Planner is a great resource for finding the easiest way to get to one of our hospitals or you can use the Google map facility on this page. You can find bus routes here.

We have a new offer for patients and parents when visiting any of our hospitals, clinics or hub sites - this allows 25% off a Daysaver for West Midlands buses. 


Of course, we understand that it is not always possible to use public transport, so we also have parking details available if you need to travel by car.


Our hospitals have provision for cycle parking. There are racks outside the front of the Children's Hospital's main entrance. To find the best way to cycle to our locations please click on the 'larger map' view of the Google map on this page and use the directions tool to find the cycling directions.

Once you're here

Once you're here, we have meet-and-greet volunteers stationed at our main entrance who can help you get where you need to go. We also have maps on site and directions to each department.

We also have a virtual tour which can help children with learning disabilities familiarise themselves with the hospital and online maps to help you find where you need to go. Please do contact us if you feel that we have missed something.

Our locations

Click the map pins for more details on our sites. You should then see a directions button Google directions button icon which you can click to get driving, public transport, cycling and walking directions.

Watch our video for more information on getting to our hospitals


Birmingham Children's Hospital
Steelhouse Lane
B4 6NH

*Please note that our new Waterfall House building is also on the Birmingham Children's Hospital site, but the main entrance is via Whittall Street (opposite the Royal Angus car park). For SatNavs use B4 6DH as the postcode for Waterfall House.

Parkview Clinic
60 Queensbridge Road
B13 8QE

Please visit our Contact Us page if you'd like to get in touch with our teams.

Travel reimbursement

If you receive one of the following benefits you are entitled to claim for travel cost for appointments for NHS treatment. These can be claimed at the Cashier’s Office.

Please note that payment cannot be made by Cashiers without the relevant documentation detailed below.

However, postal claims can be made by completion of an HC5 form.

  • 1 - Income Support
  • 2 - Income Based Employment Support Allowance
  • 3 - Income Based Job Seekers Allowance
  • 4 - Low-Income HC2 or HC3 Certificates
  • 5 - Tax Credits with an exemption certificate
  • 6 - Pension Credit Guarantee Credit
  • 7 - Universal Credit – if earnings are within the stated guidelines detailed in your most recent assessment letter (dated within 2 months of your appointment)

What Documents do I need to Claim Travelling Expenses?

  • - Proof that you are in receipt of one of the above benefits (dated within 12 months except item 7 above)
  • - Appointment letter or card
  • - Bus/Train ticket, Taxi receipt if applicable

How are the Travel Costs Calculated?

Patients travelling on public transport will be reimbursed for the lowest cost form of public transport (including any promotional or concessionary fares).

Patients travelling by private car may claim the lesser of, mileage allowance or equivalent public transport costs.

Claiming for taxi or escort costs

These costs may only be paid where deemed medically necessary in writing by your GP, Consultant or other healthcare professional involved in your care. Please note that escort costs will be paid on the basis of your eligibility not that of the escort. There are forms available from the Cashier’s Office for this purpose.


The following are not covered by this scheme:

  • Visiting a patient in hospital
  • Patients who discharge themselves from hospital at their own request
  • Private Patients

Cashier’s Office Opening Hours

Monday – Friday 9.00am – 4.30pm

Closed from 1.00pm-2.00pm (Lunch)

Closed – Weekends and Bank Holidays