Supporting you for free: welfare offer

Birmingham Women’s and Children’s NHS Hospital Trust take their role to support their patients and families to live healthier lives as a priority. Our Trust has recently partnered with the Citizens Advice Bureau to offer a full free welfare service. This is a part of our commitment to tackling health inequalities for the women, children, families and communities we serve.

This confidential, independent and impartial service is about helping patients and families understand both their rights and responsibilities to enable them to make informed choices about the challenges they may face.

This offer will include

  • Benefits
  • Child welfare
  • Health and Disability
  • Immigration
  • Debt and grants
  • Work and education
  • Food banks
  • Housing
  • And more

For our patients and families visiting our hospitals, the offer could be extended to include support with clean air zone charges, parking, meals (hospital restaurant), accommodation and more. 

A limited number of families will be supported with free knitted goods, free transport and free meals. These offers are limited to relieving financial pressures.

If you need immediate support and are a service user, patient or family member, our dedicated CAB Advisor is available at both our Women's (Mondays and Tuesdays) and Children's Hospital (Thursdays and Fridays) between 9am and 4pm. There will be an opportunity to attend brief drop-in sessions for all or if you need more in-depth conversations with our advisor, you will be able to book a consultation via our referral form.

Please speak with a member of staff if you have any queries.

View our Free Patient and Family Welfare Advice and Support leaflet for more information.

We are also able to offer free transport to some of our Outpatient appointments at the Children’s Hospital.  You will be contacted by the hospital if this applies to your appointment. If you have been contacted and given a code for a National Express bus group day saver, here is a user guide to enable you to redeem free travel to your appointment. If you have any queries, please call the telephone number on the text message you have received containing your transport details.