Patient Experience
What matters to you, matters to us. Whether it is compliments, comments or complaints – your feedback is vital in helping us continually improve your experience with us.
Our Patient Experience team is dedicated to hearing what you have to say, in a variety of ways to suit you.
It's important that you let us know your thoughts and feedback so that we can assist you and learn from your experiences. We also want to know when we do things well as this helps us to continue doing the right things. Please be assured that raising a concern or complaint will not adversely affect the care or treatment you or a loved one receives from us.
We are always looking at how we can do things better and will use what you tell us to improve the way we care for our women, children and families.
Your comments, compliments, concerns and complaints really do make a difference.
Understanding how you've found your visit or stay at our Women's and Children's Hospitals can tell us:
- Where things are working well
- Where there might be risks so we can take action to reduce and eliminate them
- Where we need to make some changes and improvements.
Your feedback gives us the opportunity to learn more and make improvements.
Citizens Advice Bureau
The Citizens Advice Bureau is a network of independent charities that offer confidential advice online, over the phone, and face-to-face for free. They are an independent service and are completely impartial, so are able to help you with a number of issues including benefits, work, debt and money, housing, family, legal, immigration, health and much more. Their website allows you to “chat” with an advisor online or you can find your local centre and contact them via phone or their online contact form.
Main Advice Line (England): 0800 144 8848
Relay UK - if you can't hear or speak on the phone, you can type what you want to say: 18001 then 0800 144 8884. You can use Relay UK with an app or a textphone. There’s no extra charge to use it.
You can also check the national Citizens Advice website directly for other contact numbers related to specific issues or concerns here .
If you need immediate support and are a service user, patient or family member, we have partnered with Citizen’s Advice Birmingham and now have a dedicated CAB Advisor at both our Women's and Children's Hospital sites throughout the week from Monday to Friday, 9am until 4pm. There will be an opportunity to attend brief drop-in sessions for all or if you are in need of more in-depth conversations with our advisor, you will be able to book a consultation via our referral form below.
Access to medical notes and health records
If you would like to access your medical notes or health records please contact our Patient Admin Services team directly on 0121 333 9714/0121 333 9705 or email bwc.accesstohealthrecords@nhs.net.
Patient Advice and Liaison Service (PALS)
Our Patient Advice and Liaison Service (PALS) is a free and confidential service which helps patients, parents and carers with any information, concerns, or problems that they have about their care and our service.
Contact PALS via our online form
You can also find out more about PALS, what they offer and FAQs on their page.
How you can tell us about your experience
There are many ways for you to get in touch with us and provide us with feedback so we can improve services within our hospitals.
Face to face
Please feel free to speak to your ward manager, doctor or nurse in person to tell them about your experiences. We always prefer to have the opportunity to speak to you face to face whenever we can.
Make a Star of the Month nomination for our staff
Has a member of staff or team gone above and beyond to make either you or your family’s time with us special?
No matter how big or small the act, if you feel that an individual or team has done something positive that deserves recognition please do nominate them to be our Patient and Family Star of the Month.
Feedback
You can find other ways to comment on our feedback page.