Patient Experience

There is overwhelming evidence that arts and creative projects can make a positive difference and hugely improve the experience of patients, carers, visitors and staff.

The EnjoyArt programme has been developed to support creative health at Birmingham Women’s and Children’s Hospital.

EnjoyArt has been designed in partnership with patients, families, and staff across all Trust sites, incorporating music, visual art, poetry, dance, drama, crafts, and other art forms across BWC.

We have four engagement forums taking place monthly or more. These help to make sure patients, partners and families are at the heart of our decision-making. These groups co-design and co-produce alongside our team and staff across the Trust. We also have two youth engagement co-workers who pay special attention to ensure we are engaging with our young people.

YPAG – Young People’s Advisory Group (11yo to 22yo) email bwc.ypag@nhs.net

T4B  – Think 4 Brum Mental Health & Wellbeing (16yo to 25yo)

FPAG – Family and Patient Advisory Group

Maternity Neonatal Voices Partnership – for those who have used our maternity pathway in the last three years, to offer feedback and co-production to improve services.

Our patient experience team have been awarded a grant from BWC Charities to improve inclusion and diversity in patient experience across the Trust.

We organise a cultural insight programme of awareness training to tackle the health inequalities. To make sure our patients and families are equally able to use our services and that no matter who you are or where you come from, you are treated in the best way for you to be able to have the best possible health outcomes that you can.

Find out more about Health and Wellbeing.

The Interpreting Service organise in-house interpreters and Link Workers (specialising in Maternity pathway). We also have access to interpreting agencies to cover the worldwide spread of languages and dialects.  Our Dora electronic devices and Language Line telephone interpreting enable all appointments to include an interpreter whether face-to-face, telephone or virtual appointment

We manage patient information at BWC, with a focus on patient information leaflets. We all have a responsibility of providing up-to-date information to our patients and families.

BCH Patient Leaflets

BWH Patient leaflets

We co-ordinate the wonderful volunteers to help out across the Trust. While volunteers work in many departments all over, we act as their central organiser.

Find out more about volunteering at BWC.

MyChart BWC is part of our Epic electronic patient record system and is for your healthcare with our hospital and community services.

If you need help, we're here for you.

Email: bwc.mychart@nhs.net

For more information visit, MyChart BWC

Our partner organisations are here to offer you advice, support and signposting. Along with your healthcare, we want to ensure that you and your families get the best possible support.

You can access advice by referral through our staff or directly by contacting them at:

• Advice Lines
• Websites
• Drop-ins at our hospitals

List of Advice Providers at BWC

• Citizens Advice Bureau
• Birmingham Mind
• Act on Energy
• Contact
• Aquarius
• Birmingham Carers Hub
• Healthwatch
• Shelter
• Anawim
• Approachable Parenting
• Birmingham Healthy Minds
• Birmingham & Solihull Maternity & Neonatal Voices Partnership

One Stop Advice Point Leaflet

If you would like to access your medical notes or health records please contact our Patient Admin Services team directly on 0121 333 9714/0121 333 9705 or email bwc.accesstohealthrecords@nhs.net.

Our Patient Advice and Liaison Service (PALS) is a free and confidential service which helps patients, parents and carers with any information, concerns, or problems that they have about their care and our service.

Contact PALS via our online form

You can also find out more about PALS, what they offer and FAQs on their page.

What matters to you matters to us. Whether it is compliments, comments or complaints, your feedback helps us improve your experience. And we want to hear what you have to say in a way that suits you.

Your comments, compliments, concerns and complaints make a difference.

Please know that raising a concern or complaint will not adversely affect the care or treatment you or a loved one receives from us.

Understanding how you've found your visit or stay at our Women's and Children's Hospitals can tell us:

• Where things are working well
• Where there might be risks so we can take action to reduce and remove them
• Where we need to make changes and improvements.

There are many ways for you to get in touch with us and provide us with feedback so we can improve services within our hospitals.

Face to face

Please feel free to speak to your ward manager, doctor or nurse in person to tell them about your experiences. We always prefer to have the opportunity to speak to you face to face whenever we can.

Make a Star of the Month nomination for our staff

Has a member of staff or team gone above and beyond to make either you or your family’s time with us special?

No matter how big or small the act, if you feel that an individual or team has done something positive that deserves recognition please do nominate them to be our Star of the Month.

Feedback 

You can find other ways to comment on our feedback page.