Interpreting service

We are committed to ensuring that our children, women and families receive excellent communication throughout their journey with us, regardless of which language they speak. 

Our Interpreting team, made up of linkworkers, on-site interpreters and bank interpreters, is available in both hospitals and in the local community from Monday to Friday between the hours of 8.00am and 5.00pm. Outside of these hours, we offer a 24-hour telephone interpreting service, called Language Line.

For interpreting where we cannot use one of our in-house providers, we use a professional interpreting agency face-to-face service and a telephone service for out-of-hours or when an interpreter is unable to attend an appointment.

If you think you may need an interpreter, please let the department you are visiting know well in advance of your appointment so that one can be arranged. Please note the telephone service is always available should you ever require it and does not need to be booked in advance.

Women’s Hospital

At our Women’s Hospital, we have three permanent members of Interpreting Services staff, called Linkworkers, who support our women, men and families with their language needs.

Our Linkworkers will help and support you with:

  • Preparing your personal birth plan
  • Explaining tests and procedures
  • Explaining consent to procedures and ensure your understanding in agreeing your consent
  • Supporting you with home visits with your community midwife, both before and after the birth of your baby

Our team

Sukhvinder Kaur, our Interpreting Services Manager can be contacted on 0121 333 8016

In addition, we have an interpreting team which provides a number of other more common languages such as Bengali, Urdu, Kurdish and Romanian.

Enquiries and additional support

If you are a patient requiring interpreting services please make staff aware prior to your next appointment. Please contact your relevant department and inform them that an interpreter will be needed.

Children’s Hospital

At the Children’s Hospital, we have three permanent on-site members of Interpreting Services staff, who support our children, young people and families with their language needs. To arrange an interpreter for an upcoming appointment, please contact the team administrator Anna Kermanidou on 0121 333 8015.

Our Interpreters will help and support with:

  • Interpreting face-to-face and over the telephone
  • Cultural support/advice for children and families during visits and hospital stays
  • Liaising with and access to hospital services
  • Networking including links with community groups

Our interpreters

  • Sukhvinder, our Interpreting Services Team Leader, is fluent in Punjabi, Hindi and Urdu
  • Shagufta is fluent in Mirpuri and Urdu
  • Sultana is fluent in Bengali (Sylheti and Daka)

Interpreters carry pagers and are contactable via our switchboard on 0121 333 9999.

Enquiries and additional support

For enquiries about interpreting or additional support at the Children’s Hospital, please contact Sukhvinder Kaur, Interpreting Services Team Leader, on 0121 333 8016 or the Interpreting Services team on interpreter.department@bch.nhs.uk.