Patient Experience

What matters to you, matters to us. Whether it is compliments, comments or complaints – your feedback is vital in helping us continually improve your experience with us.

Our Patient Experience team is dedicated to hearing what you have to say, in a variety of ways to suit you.

It's important that you let us know your thoughts and feedback so that we can assist you and learn from your experiences. We also want to know when we do things well as this helps us to continue doing the right things. Please be assured that raising a concern or complaint will not adversely affect the care or treatment you or a loved one receives from us.

We are always looking at how we can do things better and will use what you tell us to improve the way we care for our women, children and families.

Your comments, compliments, concerns and complaints really do make a difference.

Understanding how you've found your visit or stay at our Women's and Children's Hospitals can tell us:

  • Where things are working well
  • Where there might be risks so we can take action to reduce and eliminate them
  • Where we need to make some changes and improvements.

Your feedback gives us the opportunity to learn more and make improvements.

Access to medical notes and health records

If you would like to access your medical notes or health records please contact our Patient Admin Services team directly on 0121 333 9714/0121 333 9705 or email

Patient Advice and Liaison Service (PALS)

Our Patient Advice and Liaison Service (PALS) is a free and confidential service which helps patients, parents and carers with any information, concerns, or problems that they have about their care and our service.

Contact PALS via our online form

You can also find out more about PALS, what they offer and FAQs on their page.

How you can tell us about your experience

There are many ways for you to get in touch with us and provide us with feedback so we can improve services within our hospitals.

Face to face

Please feel free to speak to your ward manager, doctor or nurse in person to tell them about your experiences. We always prefer to have the opportunity to speak to you face to face whenever we can.

Make a Star of the Month nomination for our staff

Has a member of staff or team gone above and beyond to make either you or your family’s time with us special?

No matter how big or small the act, if you feel that an individual or team has done something positive that deserves recognition please do nominate them to be our Patient and Family Star of the Month.


You can find other ways to comment on our feedback page.

Did you find what you were looking for?

Please rate your experience out of 5 (with 5 being the highest and 1 being the lowest)

Did you find what you were looking for?

Please rate your experience out of 5 (with 5 being the highest and 1 being the lowest)